Shipping policy

Shipping Policy

At Ascend Publishing, we are committed to delivering your ebooks and physical products promptly and securely. Please review our shipping policy below:

Digital Products (eBooks)

  • Upon successful payment, all ebook purchases are delivered instantly via a download link sent to your registered email address.

  • Please check your spam or junk folder if you do not see the email in your inbox.

  • Due to the digital nature of ebooks, all sales are final and non-refundable.

Physical Products

  • We process and ship physical product orders within 2-5 business days after payment confirmation.

  • Shipping times vary based on your location and the shipping method selected at checkout:

    • Standard Shipping: 5-10 business days

    • Expedited Shipping: 2-4 business days

  • Shipping costs are calculated at checkout based on weight, dimensions, and destination.

  • You will receive a shipping confirmation email with tracking information once your order has shipped.

International Shipping

  • We ship worldwide. International shipping times and costs vary by destination.

  • Customs duties, taxes, and fees are the responsibility of the recipient.

Lost or Damaged Items

  • If your order is lost or arrives damaged, please contact our customer support within 7 days of delivery for assistance.

Contact Us

  • For any shipping-related questions or concerns, please reach out to our support team at support@ascendpublishing.com.

Thank you for choosing Ascend Publishing. We appreciate your business and strive to provide the best service possible.